FAQs

It comes down to the finish and hold you want:

• Natural, touchable look: Defining Creme (flexible hold) or Curl Cream (light hold, for curls and waves).
• Matte with texture: Grooming Clay (medium hold, great for fine or thinning hair), Texturising Paste (medium) or Sculpting Putty (strong).
• Classic shine: Ultimate Pomade (high shine, washes out with water), Classic Pomade (oil-based) or Shaping Wax (natural shine, strong hold).
• More volume: start with Sea Salt Spray or Texture Powder before styling.

Compare every styling product side by side in our Hold & Shine Guide.

Our grooming products are never tested on animals, and most of the range is vegan. A few products aren’t, because they contain beeswax. Our formulations are free from parabens and sulphates. Each product page shows exactly what applies to that product, along with the full ingredients.

Our grooming range is developed by our barbers and made in England. Find out more.

Yes. Email us or contact us on socials with a little about your hair or beard and the look you want, and one of our barbers will point you in the right direction.

At the moment we only ship within the UK. If you’d like to order from outside the UK, please get in contact and we can discuss pricing and shipping for an international order.

UK delivery is free on orders of £20 or more (Evri 48-hour tracked). Orders under £20 are £2.95, and next-day tracked delivery is available for £3.95.

Orders placed before 1pm are normally dispatched the same working day, and orders after 1pm the next working day. Orders placed on a Saturday, Sunday or Monday are normally dispatched on Tuesday.

We’ll email your Evri tracking details as soon as your order is dispatched. If it hasn’t arrived when expected, email online@swaggerandjacks.com and we’ll look into it.

Yes. Choose free Store Pickup at checkout and collect from Swagger & Jacks, 9–10 Orford Hill, Norwich NR1 3QD. Please wait for your ‘Ready for pickup’ email before visiting, and bring your order confirmation.

Some lifestyle items are sent directly from our brand partners, so they may arrive separately and have different delivery times, charges or returns procedures. If you’d like to check before ordering, email online@swaggerandjacks.com.

We accept unused, unopened items in their original condition within 30 days of purchase. For hygiene reasons, grooming, shaving and skincare products can’t be returned once opened, unless they’re faulty or incorrectly supplied. Your statutory rights are not affected.

See Delivery & Returns for how to send an item back.

Sorry about that. Email online@swaggerandjacks.com with your order number and a photo, and we’ll put it right.

Choose the Subscribe & Save option on eligible product pages, pick delivery every 1, 2 or 3 months, and save 20% on every subscription order. We’ll remind you before each one is sent. See how it works.

Yes. There’s no long-term commitment. You can skip an order, change your products or frequency, pause or cancel at any time from your subscription account.

E-gift vouchers are emailed, normally within 24 hours of purchase, and are valid for 12 months. They can be redeemed at Swagger & Jacks Barbershop & Treatment Clinic in Norwich against eligible products and services.

Not at the moment. E-gift vouchers can only be redeemed in person at our Norwich barbershop and clinic.

Book online any time, choosing your service, barber and time. Prefer to talk to us? Call the barbershop on 01603 611000.

Swagger & Jacks, 9–10 Orford Hill, Norwich NR1 3QD.

Tuesday and Wednesday 8:15am–6pm, Thursday 8:15am–7pm, Friday 8:15am–6pm, Saturday 8:15am–4pm. Closed Sunday and Monday.

Directions and contact details

A Wash, Cut, Style & Finish is £32, including a skin or taper fade if required. See our full barbershop price list and treatment clinic price list.

We ask for at least 24 hours’ notice to cancel or change an appointment. Late cancellations or missed appointments may be charged. To cancel or change, call 01603 611000.

We’re a cashless business and accept debit and credit cards.

Yes to both. Well-behaved dogs are welcome, and there’s motorcycle parking inside the barbershop. We also have a wheelchair-accessible entrance and seating.