Delivery & Returns

Standard tracked delivery (Evri 48-hour): £2.95 on orders under £20, FREE on orders of £20 or more.

Next-day tracked delivery (Evri 24-hour): £3.95.

Store Pickup: FREE from Swagger & Jacks, 9–10 Orford Hill, Norwich NR1 3QD. Please wait for your ‘Ready for pickup’ email before visiting, and bring your order confirmation.

Brand partner items: some products are sent directly from our selected brand partners and may have different delivery times, shipping charges or returns procedures. If you’d like to check before ordering, email online@swaggerandjacks.com.

Orders placed before 1:00pm are normally dispatched the same working day.

Orders placed after 1:00pm are normally dispatched the next working day.

Orders placed on Saturday, Sunday or Monday are normally dispatched on Tuesday.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Once your order has been dispatched, you will receive tracking details using the contact information provided at checkout, which you can follow with the Evri tracking service.

If your order has not arrived within the expected timeframe, email online@swaggerandjacks.com and we will look into it for you.

Swagger & Jacks e-gift vouchers are delivered by email, so no physical voucher is posted.

E-gift vouchers are normally emailed within 24 hours of purchase and are valid for 12 months from the date of purchase.

They can currently be redeemed at Swagger & Jacks Barbershop & Treatment Clinic against eligible products and services.

E-gift vouchers cannot currently be used as payment for products purchased through the online store or at third-party retailers.

In addition to your statutory rights, we are happy to accept eligible unwanted products returned to us within 30 days of purchase.

Returned items must be unused, unopened and returned in their original condition.

For online purchases, your statutory right to cancel normally allows you 14 days from receiving the goods to tell us that you wish to cancel, followed by a further 14 days to return them.

Your statutory consumer rights are not affected by our 30-day returns policy.

For health and hygiene reasons, sealed grooming, shaving and skincare products cannot normally be returned once they have been opened or the hygiene seal has been broken.

This does not affect your rights if the product is faulty, damaged or incorrectly supplied.

Clothing and accessories may be returned provided they are unused, unworn and returned in their original condition with any original labels or tags still attached.

Items may be handled only to the extent reasonably necessary to establish their nature, characteristics and fit.

A deduction may be made from a refund if the value of an item has been reduced by excessive handling.

If an item arrives damaged, faulty or you have received the wrong product, please email online@swaggerandjacks.com as soon as possible.

Please include your name, order number, details of the issue and photographs where relevant.

We will review the issue and arrange the appropriate refund, replacement or other remedy.

Your statutory rights are not affected.

For ordinary change-of-mind returns, the customer is responsible for the cost of returning the goods.

We strongly recommend using a tracked delivery service and keeping proof of postage until your refund has been completed.

If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so we can advise you on the appropriate return process.

Once your return has been received and approved, your refund will be issued to your original payment method.

For qualifying online cancellations, refunds will normally be processed within 14 days of receiving the returned goods, or earlier if satisfactory evidence is provided that the goods have been sent back.

Please allow additional time for your bank or card provider to process the refund after it has been issued.

Please include your order details inside the parcel so that we can identify and process your return.

Return items to:

Swagger & Jacks Ltd
9–10 Orford Hill
Norwich
Norfolk
NR1 3QD
United Kingdom

If you are unsure whether an item is eligible for return, email online@swaggerandjacks.com before sending it back.