Product orders placed after 1.00pm will be despatched on the next working day and sent as a Tracked Service by EVRI. Orders placed on a Saturday, Sunday or Monday will be despatched on the Tuesday.

All Product orders shall qualify for Free Shipping and will be sent as a small parcel via EVRI on a 48 Hour Tracked Service.

Tracking details will be sent to you with the despatch of your goods and can be traced using the EVRI Tracking Service on their website.

You can also select a 24 Hour Tracked Service at a charge of £3.95

All Orders are packed by hand and presented in a branded Swagger & Jacks mail order box, manufactured using recycled materials.

All E-Gift Vouchers are valid for 12 Months from the date of purchase and are for use in the Swagger & Jacks Barbershop and Clinic to redeem against products and services. 

E-Gift Vouchers cannot be used as a payment method for products purchased online or at Department Stores stocking our product range

E-Gift Vouchers will be sent by Email within 24 Hours.

Please provide your email address as prompted at Checkout

Product Returns

We hope you will be delighted with your purchase. However, if for any reason you are not, we are happy to offer you a full refund.

Please return your order to us within 30 working days from purchase if it is unwanted or if any of the goods are faulty. Please return unopened, unused and in original condition. In the interests of hygiene we are unable to accept any items that have been used or with broken seals.

We reserve the right to refuse a refund if your item(s) are non-saleable. It is our customers’ responsibility to cover the initial cost of a return shipment. Please ensure a tracked service is used and a tracking reference and receipt is kept for proof of purchase. We will credit any returns shipping costs back to you once the order refund is approved and processed.

All online purchases must be returned to:

Swagger & Jacks Ltd, 9-10 Orford Hill, Norwich, Norfolk, NR1 3QD

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