Refund policy

We hope you will be delighted with your purchase. However, if for any reason you are not, we are happy to offer you a full refund.

Please return your order to us within 14 working days from purchase if it is unwanted and 30 days if any of the goods are faulty. Please return unopened, unused and in original condition. In the interests of hygiene we are unable to accept any items that have been used or with broken seals.

We reserve the right to refuse a refund if your item(s) are non-saleable. It is our customers’ responsibility to cover the cost of a return shipment. Please ensure a tracked & insured service is used and a tracking reference and receipt is kept for proof of purchase. 

All online purchases must be returned to:

Swagger & Jacks Ltd, 9-10 Orford Hill, Norwich, Norfolk, NR1 3QD