Online Shop FAQ’s

Last Christmas Posting dates for 2019

  • UK Orders posted First Class – Friday 20th December 2019
  • UK Orders posted Second Class – Wednesday 18th December 2019
  • Overseas Orders via Federal Express
    Africa, Asia, Caribbean, Central & South America, Far & Middle East – Monday 9th December 2019
    Cyprus & Malta – Tuesday 10th December 2019
    Eastern Europe – Wednesday 11th December 2019
    Australia, Greece, New Zealand & Turkey – Thursday 12th December 2019
    Canada & USA – Saturday 14th December 2019
    Europe – Monday 16th December 2019
  • All our products can be purchased online using your Credit Card or Visa Debit Card via the secure Sage Pay online payment facility, or via Paypal.
  • We do not store credit card details nor do we share customer details with any 3rd parties.
  • If you are not completely satisfied with your products please let us know within 14 days of your purchase at [email protected] for a full refund.

UK Orders

  • Product orders placed after 3.00pm will be despatched on the next working day and posted Tracked and Recorded Delivery via Royal Mail. Orders placed on a Saturday or Sunday will be despatched on the Monday.
  • You can choose between First Class Tracked and Recorded Delivery for £4.99 or Second Class Tracked and Recorded Delivery for £3.95 and will be sent as a small parcel.
  • All Gift Vouchers are valid for 12 Month from the date of purchase and are for use in the Swagger & Jacks Barbershop to redeem against products and services. (Please refer to your Gift Voucher i.e.: Traditional Cut Throat Shave Service or £20 Products & Service Gift Voucher)
  • Gift Vouchers cannot be used as a payment method for products purchased online.
  • Gift Vouchers will be sent via Royal Mail by First Class Tracked and Recorded Delivery for £1.50.
  • Product orders of £40.00 in value shall qualify for Free Shipping and will be sent Second Class Tracked and Recorded Delivery.

European Orders

  • All orders will be  sent via Federal Express
  • We can currently ship to the following European countries:
    • Albania
    • Andorra
    • Armenia
    • Austria (EU)
    • Azerbaijan
    • Belarus
    • Belgium (EU)
    • Bosnia Herzegovina
    • Bulgaria (EU)
    • Canary Islands
    • Croatia (EU)
    • Cyprus (EU)
    • Czech Republic (EU)
    • Denmark (EU)
    • Estonia (EU)
    • Faroe Islands
    • Austria (EU)
    • France (EU)
    • Georgia
    • Germany (EU)
    • Gibraltar (EU)
    • Greece (EU)
    • Greenland
    • Hungary (EU)
    • Iceland
    • Irish Republic (EU)
    • Italy (EU)
    • Kazakhstan
    • Latvia (EU)
    • Liechtenstein
    • Lithuania (EU)
    • Luxembourg (EU)
    • Macedonia
    • Malta (EU)
    • Moldova
    • Monaco (EU)
    • Montenegro
    • Netherlands (EU)
    • Norway
    • Poland (EU)
    • Portugal (EU)
    • Romania (EU)
    • Russia
    • San Marino
    • Serbia
    • Slovakia (EU)
    • Slovenia (EU)
    • Spain (EU)
    • Sweden (EU)
    • Switzerland
    • Tajikistan
    • Turkey
    • Turkmenistan
    • Ukraine
    • Uzbekistan
    • Vatican City State

European Shipping is charged at the following rates:

  • Orders of 0g to 1kg – £15.00

International Orders

We can currently ship to the following zones:

  • All orders will be  sent via Federal Express
  • World Zone 1 – generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.
  • World Zone 1 Shipping is charged at the following rates:
    • Orders of 0g to 500g – £15.00
    • Orders of 500g to 1Kg – £16.95
  • World Zone 2:
    •  Australia
    • Belau
    • British Indian Ocean Territory
    • Christmas Island (Indian Ocean)
    • Christmas Island (Pacific Ocean)
    • Cocos Islands
    • Cook Island
    • Coral Sea Island
    • Fiji
    • French Polynesia
    • French South Antarctic Territory
    • Keeling
    • Kiribati
    • Macao
    • Nauru Island
    • New Caledonia
    • New Zealand
    • New Zealand Antarctic Territory
    • Niue Island
    • Norfolk Island
    • Norwegian Antarctic Territory
    • Papua New Guinea
    • People’s Democratic Republic of Laos
    • Pitcairn Island
    • Republic of Singapore
    • Solomon Islands
    • Tahiti
    • Tokelau Islands
    • Tonga
    • Tuvalu
    • US Samoa
    • Western Samoa
  • World Zone 2 Shipping is charged at the following rates:
    • Orders of 0g to 500g – £15.00
    • Orders of 500g to 1Kg – £18.95

Thank you for using the Swagger & Jacks Online Barbershop for you purchase of Swagger & Jacks Products. For Grooming Tips and Advice please refer to our Grooming Advice Section on our website to get the most from your product experience.

Training courses

By booking a training course place you are agreeing to the following:

  • It is your responsibility to ensure you or the person(s) you are booking on the course meets the requirements as detailed within the course details before booking.
  • Available places displayed online are an indication and not a guarantee that the amount of places are available.
  • Advertised trainer is correct at time of booking, we reserve the right to change the trainer without notice at any time.

Training Course Cancellation Policy:

Training courses are refundable up to 7 days prior to the start date of the course. After this point courses are non-refundable and non-transferable under any circumstances. You may send a substitute delegate providing they meet the course criteria. We reserve the right to cancel the course date, in this case we will notify you at least 7 days prior to the event and advise you of an alternative date/venue or provide you with a full refund. In the event of a course cancellation with less than 7 days’ notice, a new course date or refund will be organised for you however in this instance Swagger & Jacks are NOT liable for travel expenses, childcare, potential loss of income or any potential associated costs.